Data & Privacy · ug77

Your Data, Handled with Respect on ug77

This Privacy Policy explains what personal information ug77 collects when you use our platform, how we use it, who we share it with, and what rights you have over your own data as a player based in the Philippines. We are committed to handling your information responsibly and in line with applicable Philippine data protection law, including the Data Privacy Act of 2012. Please read this page carefully before registering or using any part of the ug77 platform.

Data Protection Your Rights What We Collect No Selling of Data

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What Information We Collect From You

When you create an account on ug77, we collect the personal information you provide during registration, which includes your full legal name, date of birth, mobile number, email address, and the details of the payment account you use to deposit and withdraw funds in Philippine pesos. We collect this information because it is necessary to verify your identity, confirm you meet the minimum age requirement of 21, and ensure that all financial transactions on the platform are conducted through accounts that belong to you. In addition to registration details, we also record transactional data each time you place a bet, participate in a casino-style game session, claim a voucher, or make a deposit or withdrawal — this includes timestamps, amounts, game or event identifiers, and outcomes. We automatically collect certain technical information when you access ug77 through your mobile device or browser, including your IP address, device type, operating system version, browser type, and session duration data, which helps us optimise the platform for Filipino players and investigate any security or fraud concerns. If you contact our support team by any channel, we retain a record of that communication, including the nature of your query, any documentation you provide, and the resolution reached.

We do not collect sensitive personal information — such as your government ID number, biometric data, or financial account credentials — beyond what is strictly required for identity verification and payment processing, and we take extra care with any such data that we do hold. Cookies and similar tracking technologies are used on the ug77 platform solely to maintain your login session, remember your preferences, and help us understand how players navigate the site so we can improve it; we do not use third-party advertising cookies or share browsing data with ad networks. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. If you use the ug77 mobile app, we may request device permissions such as camera access solely for the purpose of document upload during identity verification, and these permissions are entirely optional and can be revoked at any time through your device settings. All information we collect is limited to what is genuinely necessary for the operation of the platform and the fulfilment of our legal obligations under Philippine law.

Registration Data

Name, date of birth, mobile number, email, and payment account details provided when you sign up.

Activity & Transaction Data

Bets placed, game sessions, deposits, withdrawals, voucher claims, and timestamps of all activity on your account.

Technical & Device Data

IP address, device type, browser, OS version, and session data collected automatically to keep the platform secure and functional.

How We Put Your Data to Work

The personal information we collect is used primarily to operate your ug77 account — including processing deposits and withdrawals in Philippine pesos, settling bets and game outcomes, applying voucher benefits, and providing access to all features of the platform that you have registered to use. Identity and age verification is a core use of the data you provide at registration; Philippine regulations require us to confirm that every player is at least 21 years old and physically located in the Philippines, and your registration data enables us to carry out those checks in a timely manner. We also use your data to communicate with you about your account, which includes sending transaction confirmations, important security alerts, updates to our terms or this privacy policy, and responses to any support queries you raise through our contact channels. Where you have opted in, we may send you platform updates about new features, upcoming promotions, or voucher availability relevant to your account; you can opt out of these communications at any time by contacting support, and opting out will not affect any other aspect of your account.

Your transactional and activity data plays an important role in our responsible gaming obligations — patterns of play, deposit frequency, and session duration are reviewed to identify signs of problem gambling behaviour so that our team can take appropriate action, such as offering self-exclusion tools or reaching out to players who may need support. We use technical data, including IP addresses and device information, to monitor for fraud, account takeover attempts, and suspicious betting activity that may indicate a breach of our terms or potential harm to the platform or other players. Aggregated, anonymised data about player behaviour may be used internally to improve the platform experience — for example, understanding which features are most used on mobile — but this data cannot be used to identify any individual player. We will never use your personal data for purposes that are incompatible with the reasons it was collected, and we will not make automated decisions about your account — such as permanent closure — without human review. All use of your data is grounded in one of the lawful bases recognised under the Data Privacy Act of 2012, including contractual necessity, legal obligation, legitimate interest, or your explicit consent where required.

Third Parties We May Share Your Information With

ug77 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, and this commitment is absolute. We do, however, share limited data with carefully selected service providers who assist us in operating the platform — specifically, our payment processing partners who facilitate deposits and withdrawals in Philippine pesos through local e-wallets and bank transfer channels. These payment partners receive only the transaction data they strictly need to process a payment, are bound by data processing agreements that limit their use of your information, and are required to maintain security standards equivalent to or exceeding our own. Identity verification may be supported by a third-party verification service provider, which processes the documentation you submit solely for the purpose of confirming your identity and age as required by Philippine gaming regulations; this provider does not retain your documents beyond the verification period or use them for any other purpose.

In certain circumstances, we are legally required to disclose player information to Philippine government bodies, regulatory authorities, or law enforcement agencies — for example, where we are required to report suspicious transactions under anti-money laundering laws, respond to a valid court order, or cooperate with an official investigation. We will only disclose the minimum amount of information necessary to comply with the applicable legal obligation, and where permitted by law, we will notify you of such a request before complying. If ug77's business or assets are acquired by another entity in the future, player data may be transferred to the acquiring party as part of that transaction; in such an event, you will be notified in advance and the acquiring entity will be required to honour this privacy policy. No data is transferred outside the Philippines to countries that do not provide an adequate level of data protection, unless such a transfer is necessary to process a payment you have initiated and is covered by appropriate safeguards. All third parties we engage are vetted for their data protection practices before any sharing arrangement begins.

Rights You Hold Over Your Personal Data

Under the Data Privacy Act of 2012 and other applicable Philippine regulations, you have a number of important rights in relation to the personal information ug77 holds about you. You have the right to be informed about what data we collect and how we use it, which is the primary purpose of this Privacy Policy — we aim to make this as clear and accessible as possible for all Filipino players. You have the right to access a copy of the personal data we hold about your account by contacting our support team; we will respond to such requests within a reasonable timeframe and provide the information in a format that is easy to understand. If any information we hold about you is inaccurate or out of date, you have the right to request a correction, and we encourage you to notify us promptly of any changes to your contact details or payment account information so that your records remain accurate. You also have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent and there is no other legal basis for processing it.

There are some situations in which we may be unable to fulfil a deletion request in full — for instance, where we are legally required to retain certain transactional records for a specified period under Philippine financial regulations, or where the data is needed to defend a legal claim. In such cases, we will explain clearly what data we are retaining and why, and delete everything else that is no longer required. You have the right to object to certain types of processing, including the use of your data for internal analytics purposes, and to withdraw consent for optional communications such as promotional updates at any time without affecting the rest of your account. If you believe that ug77 has not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, contact our support team directly using the details provided in the footer of this page.

  • Right to be informed about data collection and use
  • Right to access a copy of your personal data
  • Right to correct inaccurate or outdated information
  • Right to request deletion where no legal basis exists for retention
  • Right to object to certain processing activities
  • Right to withdraw consent for optional communications
  • Right to lodge a complaint with the National Privacy Commission

How We Keep Your Information Secure

ug77 takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, disclosure, or destruction. All data transmitted between your device and the ug77 platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and account information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited on a need-to-know basis — only staff members whose role requires access to player data are permitted to view it, and all such access is logged and subject to regular review. Our payment processing infrastructure is handled by partners who maintain PCI DSS-compliant environments, which means your financial transaction data is stored and processed to the highest applicable security standard for payment card and e-wallet data. We conduct regular internal reviews of our security practices and update our systems in response to emerging threats, changes in technology, and guidance from Philippine regulatory bodies.

Despite these measures, no online platform can guarantee absolute security, and ug77 cannot warrant that its systems will be completely immune to attack or technical failure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission within the timeframes required by Philippine law, providing clear information about what happened, what data was affected, and what steps we are taking to address the situation. You also play an important role in keeping your account secure — choosing a strong, unique password, not sharing your login credentials with anyone, and contacting ug77 support immediately if you suspect your account has been accessed without your authorisation are all actions that significantly reduce your exposure to risk. We will never ask you to provide your password through any communication channel, and any request claiming to be from ug77 that asks for your password should be treated as fraudulent. Data that is no longer required for any operational or legal purpose is securely deleted or anonymised in accordance with our internal data retention schedule.

When and How This Policy May Be Updated

ug77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, the services we offer, the technology we use, or our obligations under Philippine law. When we make material changes — that is, changes that meaningfully affect how we collect, use, or share your personal information — we will notify active registered players through their registered email address or via a prominent notice on the platform at least seven days before the changes take effect. The updated policy will always be available on this page, clearly dated, so you can check at any time which version applies to your account. If you continue to use ug77 after a revised policy takes effect, your continued use will constitute your acceptance of the updated terms. If you do not agree with any changes to this policy, you should stop using the platform and contact support to close your account and retrieve any available balance.

Minor clarifications or corrections that do not affect your rights as a data subject — such as fixing a typographical error or clarifying an already-existing practice — may be made without advance notice, and the page will simply reflect the updated date. We recommend that all Filipino players review this Privacy Policy periodically, particularly after receiving a notification of changes, to stay fully informed about how their data is being handled. If you have any questions about this policy, about a specific data processing activity, or about how to exercise your rights, you are welcome to visit the FAQ page for common queries or contact our support team directly. ug77 is committed to being transparent about our data practices and to making it easy for every player in the Philippines to understand and control how their personal information is used. This Privacy Policy was last reviewed and updated in 2025 and applies to all existing and new accounts from that date.

Still Have Questions About Your Privacy?

Our FAQ covers the most common questions Filipino players ask about account data, security, and their rights on the platform. You can also visit our Responsible Gaming page to learn about tools available to help you manage your experience on ug77.

Read the FAQ Responsible Gaming